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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dongfang Zhang

Dongfang Zhang

August 25, 2025

5  out of  5
rating by Dongfang Zhang
"I have been a customer of this insurance company for many years, and I couldn’t be happier with the service. Kathryn Tucker, my agent, has been amazing every step of the way. She is always so nice, patient, and professional. She takes the time to carefully review my situation, explain my options, and provide thoughtful suggestions that truly meet my needs. I really appreciate her effort and dedication. Highly recommend this company and especially Kathryn for anyone looking for excellent service and reliable support!"
We responded:
"Thank you for sharing your experience with our office! I'm happy to hear that Kathryn has been so helpful and attentive to your needs. She is a great part of our team! Let us know if there's anything else we can do for you! "
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Herbert Dorman

August 15, 2025

5  out of  5
rating by Herbert Dorman
"I would like to share my experience with Kathryn Tucker at Alex Baldwin, State Farm Insurance Agents office. Mrs. Tucker greeted me with a genuine smile and asked how she could help me. State Farm had recently implemented new software, which had become a bit over my head in knowing what to do, (probably my age), but it was nice to speak with someone knowledgeable and caring to clear up any questions. There was one question she didn’t know, but before I had arrived home, she had already researched it and found the answer, an had emailed me with it. I have been with State Farm for over thirty years, and although everyone has been very professional and helpful through those years, Mrs. Tucker stands out as a person a professional of the highest quality. If you are thinking of changing insurance companies, you might reach out to their office, you won’t be disappointed. Respectfully, Herbert Dorman"
We responded:
"Thank you for your wonderful feedback, Herbert! I'm delighted to hear about your positive experience with Kathryn Tucker. Her dedication to providing knowledgeable and caring service is truly appreciated, and I'm glad she could assist you promptly. Your loyalty over the years means a lot to us. If you ever need anything else, feel free to reach out!"
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Connie Brooks

August 12, 2025

5  out of  5
rating by Connie Brooks
"Kathryn is an exceptional on-line helper.. She was very kind, patient, and skilled at guiding through the process of paying the bill and setting up auto-pay."
We responded:
"Thank you for your review, Connie! I'm happy to hear that Kathryn provided such excellent assistance with your billing and auto-pay setup. We strive to offer the best support possible. If you need anything else, feel free to reach out!"
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Kerbina James

August 8, 2025

5  out of  5
rating by Kerbina James
"Kathryn was very professional and helpful in the way she helped me with updating my policies. She answered my questions thoroughly and helped me understand. She made the process easy and quick. Keep it up Miss Kathryn."
We responded:
"Thank you, Kerbina! I'm happy to hear that Kathryn provided such professional and helpful service while updating your policies. It's great to know she made the process easy and quick for you. We appreciate your feedback and look forward to assisting you with any future needs!"
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Pamela Marks

August 8, 2025

5  out of  5
rating by Pamela Marks
"Kathryn Tucker helped me add another car to my policy. She was so friendly and helpful and made the process very easy. I've been with State Farm for several years now and have always been very happy with their customer service."
We responded:
"Thank you, Pamela! I'm glad to hear that Kathryn was able to assist you and that you found the process easy. It's wonderful to know that you've been satisfied with our customer service over the years. If you need anything else, feel free to reach out!"
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Tania Kearney

July 18, 2025

5  out of  5
rating by Tania Kearney
"Spoke with Shelia today to drop our current vehicle and add a new one we just purchased. She was most helpful and made the process very easy!"
We responded:
"Thank you for your review, Tania! I'm happy to hear that Shelia was able to assist you smoothly with your vehicle update. We always aim to make the process as easy as possible. If you have any more questions or need further assistance, feel free to reach out!"
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Tegan Heaton

July 14, 2025

5  out of  5
rating by Tegan Heaton
"Great office with very friendly staff! They make you feel very welcomed"
We responded:
"Thank you for your review, Tegan! I'm happy to hear that you felt welcomed by our friendly team. We’re here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Dayna Priest

June 26, 2025

5  out of  5
rating by Dayna Priest
"Sheila was very very helpful and knowledgeable on our phone visit today. And responded promptly."
We responded:
"Thank you for your review, Dayna! I'm happy to hear that Sheila was helpful and knowledgeable during your phone visit. We appreciate your feedback and are glad to have been of service. If you need anything else, feel free to reach out!"
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Brenda Black

May 19, 2025

5  out of  5
rating by Brenda Black
"He was very helpful me to say money and my concerns the way I concerned about I love State farm I am so happy that I'm a customer"
We responded:
"Thank you, Brenda! I’m glad I could assist you in adjusting your payments and addressing your concerns. It’s wonderful to know you’re happy with State Farm! If you have any more questions or need anything else, feel free to reach out."
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Saubana Dada

May 15, 2025

5  out of  5
rating by Saubana Dada
"Responsive and very helpful agent."
We responded:
"Thank you, Saubana, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our services. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Brigette Daniel

May 14, 2025

5  out of  5
rating by Brigette Daniel
"I had a great experience with Kathryn! She was incredibly helpful and friendly throughout our interaction. Thanks again for the excellent service."
We responded:
"Thank you, Brigette, for sharing your experience! I'm glad to hear that Kathryn was helpful and friendly during your interaction. We appreciate your kind words and are here to assist with any future needs or questions you may have."
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Frank Thomas

May 6, 2025

5  out of  5
rating by Frank Thomas
"Called in to update some information. Ariel was very helpful. Great customer service. Thank you!"
We responded:
"Thank you, Frank, for sharing your experience! I'm glad Ariel could assist you with updating your information. We appreciate your kind words about our customer service!"
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Felicia Bandy

May 6, 2025

5  out of  5
rating by Felicia Bandy
"Sheila was very friendly. Returned my call in a timely manner l. Helped me get my issue resolved. So very thankful"
We responded:
"Thank you, Felicia! I'm glad to hear that Sheila was able to assist you promptly and resolve your issue. We truly appreciate your kind words and are grateful to have Sheila as part of our team."
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Brandon Davidson

May 6, 2025

5  out of  5
rating by Brandon Davidson
"The receptionist was friendly and considerate And very helpful and knowledgeable"
We responded:
"Thank you, Brandon, for sharing your experience! I'm glad to know that our receptionist was able to assist you with friendliness and knowledge!"
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Grace Holt

April 30, 2025

5  out of  5
rating by Grace Holt
"Caroline is so nice and helpful with all my insurance needs! 5/5 stars for Alex Baldwin State Farm!"
We responded:
"Thank you, Grace! I'm happy to hear that Caroline has been so nice and helpful with your insurance needs. We appreciate your 5-star rating for our office!"
Profile photo of Sherry Slocum Templeton

Sherry Slocum Templeton

April 28, 2025

5  out of  5
rating by Sherry Slocum Templeton
"Hollen and Kaelynn have been super helpful, Kathryn is always professional and helpful- I enjoy doing business in person with such a friendly and supportive team."
We responded:
"Thank you, Sherry, for your wonderful feedback! I'm glad to hear that Hollen, Kaelynn, and Kathryn have made your experience enjoyable and supportive. Our team takes pride in providing professional and friendly service. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Lana Clark

April 25, 2025

5  out of  5
rating by Lana Clark
"Kathryn helped me so much and so quickly when I needed some help with my policy in a crunch, and she truly treated me like it was her pleasure. Thank you Alex Baldwin State Farm office."
We responded:
"Thank you, Lana, for sharing your experience! I'm happy to hear that Kathryn was able to assist you promptly and make you feel valued. Our team is always here to help with any future needs or questions you may have. We appreciate your kind words!"
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Mike Lewis

April 11, 2025

5  out of  5
rating by Mike Lewis
"Shelia is very knowledgeable and personable. She quickly helped me get insurance setup for our new vehicle."
We responded:
"Thank you, Mike, for sharing your experience! I'm happy to hear that Shelia was able to assist you efficiently with your new vehicle insurance. Her knowledge and personable approach make her a valued part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Colton Pyle

April 11, 2025

5  out of  5
rating by Colton Pyle
"Very helpful and quick."
We responded:
"Thank you, Colton! I'm happy to know you found the service helpful and quick. If you have any more questions or need any other assistance, feel free to reach out."
Profile photo of Zack Kuykendall

Zack Kuykendall

April 9, 2025

5  out of  5
rating by Zack Kuykendall
"Ariel helped me out transferring auto insurance from vehicle to vehicle. Super simple, explained everything so clearly and never felt strong armed into anything! Very happy with it and so content with the service! Ariel is great 👍👍"
We responded:
"Thank you, Zack, for sharing your experience! I'm glad to hear that Ariel made the process of transferring your insurance so simple and clear. It's wonderful to know you felt comfortable and well-informed throughout. Ariel truly is a valuable part of our team. If you have any more questions, feel free to reach out!"
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Shaye Terry

April 8, 2025

5  out of  5
rating by Shaye Terry
"I had an amazing experience with my car insurance provider! They were incredibly helpful and responsive, making the entire process smooth and stress-free. Their customer service truly exceeded my expectations!""
We responded:
"Thank you, Shaye, for sharing your experience! I'm so glad to hear that you found our team helpful and responsive. It's wonderful to know that we could make the process smooth and stress-free for you!"
Profile photo of Joshua Dirksen

Joshua Dirksen

March 19, 2025

5  out of  5
rating by Joshua Dirksen
"Called for an auto quote - spoke with Maddy who was knowledgeable + thorough, and provided details on multiple options. Very helpful!"
We responded:
"Thank you, Joshua, for sharing your experience! I'm glad to hear that Maddy was able to assist you with detailed information and multiple options. It's great to know she was helpful. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Angela Robison

March 17, 2025

5  out of  5
rating by Angela Robison
"Alex and Kathryn are always very helpful and have a great attitude. They always make sure I'm satisfied with my policy and adjust to accommodate my budget."
We responded:
"Thank you so much, Angela! I'm glad to hear that we have been helpful and accommodating with your insurance needs. It's wonderful to know that our positive attitudes and dedication to ensuring your satisfaction have made a difference. If you ever have more questions or need further assistance, please feel free to reach out."
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Dawn Dudley

March 12, 2025

5  out of  5
rating by Dawn Dudley
"I’ve called Kathryn twice related to my insurance policy, and she is always polite and responsive."
We responded:
"Thank you, Dawn, for sharing your experience! I'm happy to know that Kathryn has been polite and responsive during your calls. It's great to have her as part of our team. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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hannah wynn

March 10, 2025

5  out of  5
rating by hannah wynn
"Kaelynn was super nice and very helpful addressing any of my questions and concerns promptly and effectively! She made me feel at ease and reassured. 10/10 recommend going to her with any questions or concerns regarding your policy."
We responded:
"Thank you, Hannah, for your wonderful feedback! I'm delighted to hear that Kaelynn was able to assist you so effectively and make you feel at ease. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"